{"id":15,"date":"2026-05-26T00:07:17","date_gmt":"2026-05-26T00:07:17","guid":{"rendered":"https:\/\/ludovelo.com\/?page_id=15"},"modified":"2026-05-30T09:48:48","modified_gmt":"2026-05-30T09:48:48","slug":"remboursements_retours","status":"publish","type":"page","link":"https:\/\/ludovelo.com\/en\/remboursements_retours\/","title":{"rendered":"Politique en mati\u00e8re de remboursements"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"15\" class=\"elementor elementor-15\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-3f05c1c1 e-flex e-con-boxed e-con e-parent\" data-id=\"3f05c1c1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-748b3561 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"748b3561\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-53ebc4d e-flex e-con-boxed e-con e-parent e-lazyloaded\" data-id=\"53ebc4d\" data-element_type=\"container\" data-e-type=\"container\">\n<div class=\"e-con-inner\">\n<div class=\"elementor-element elementor-element-7d7a244 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"7d7a244\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n<h1>Remboursement<\/h1>\n<p data-start=\"136\" data-end=\"389\">Chez\u00a0<strong data-start=\"141\" data-end=\"157\">Ludo Velo<\/strong>, nous nous engageons \u00e0 vous offrir une exp\u00e9rience d\u2019achat simple et transparente. Si vous avez retourn\u00e9 un produit conform\u00e9ment \u00e0 notre politique de retour, vous pouvez b\u00e9n\u00e9ficier d\u2019un remboursement selon les conditions ci-dessous.<\/p>\n<hr data-start=\"391\" data-end=\"394\" \/>\n<h3 data-start=\"396\" data-end=\"430\">\ud83d\udce6 Conditions de remboursement<\/h3>\n<p data-start=\"432\" data-end=\"483\">Un remboursement peut \u00eatre effectu\u00e9 uniquement si :<\/p>\n<ul data-start=\"485\" data-end=\"822\">\n<li data-start=\"485\" data-end=\"560\">\n<p data-start=\"487\" data-end=\"560\">Le produit a \u00e9t\u00e9 retourn\u00e9\u00a0<strong data-start=\"513\" data-end=\"542\">dans un d\u00e9lai de 14 jours<\/strong>\u00a0apr\u00e8s r\u00e9ception<\/p>\n<\/li>\n<li data-start=\"561\" data-end=\"637\">\n<p data-start=\"563\" data-end=\"637\">Le produit est\u00a0<strong data-start=\"578\" data-end=\"599\">neuf, non utilis\u00e9<\/strong>\u00a0et dans son\u00a0<strong data-start=\"612\" data-end=\"635\">emballage d\u2019origine<\/strong><\/p>\n<\/li>\n<li data-start=\"638\" data-end=\"708\">\n<p data-start=\"640\" data-end=\"708\">Tous les\u00a0<strong data-start=\"649\" data-end=\"692\">accessoires, notices et \u00e9l\u00e9ments inclus<\/strong>\u00a0sont pr\u00e9sents<\/p>\n<\/li>\n<li data-start=\"709\" data-end=\"782\">\n<p data-start=\"711\" data-end=\"782\">Le\u00a0<strong data-start=\"714\" data-end=\"738\">formulaire de retour<\/strong>\u00a0est correctement rempli et joint au colis<\/p>\n<\/li>\n<li data-start=\"783\" data-end=\"822\">\n<p data-start=\"785\" data-end=\"822\">Le produit est\u00a0<strong data-start=\"800\" data-end=\"822\">\u00e9ligible au retour<\/strong><\/p>\n<\/li>\n<\/ul>\n<p data-start=\"824\" data-end=\"1040\">\u26a0\ufe0f Les produits non \u00e9ligibles au retour (produits personnalis\u00e9s ou sur-mesure, produits descell\u00e9s pour des raisons d\u2019hygi\u00e8ne ou de s\u00e9curit\u00e9, cartes cadeaux, services d\u00e9j\u00e0 ex\u00e9cut\u00e9s)\u00a0<strong data-start=\"1005\" data-end=\"1039\">ne peuvent pas \u00eatre rembours\u00e9s<\/strong>.<\/p>\n<hr data-start=\"1042\" data-end=\"1045\" \/>\n<h3 data-start=\"1047\" data-end=\"1080\">\ud83d\udd04 Proc\u00e9dure de remboursement<\/h3>\n<ol data-start=\"1082\" data-end=\"1328\">\n<li data-start=\"1082\" data-end=\"1159\">\n<p data-start=\"1085\" data-end=\"1159\">Effectuez votre retour en suivant la proc\u00e9dure indiqu\u00e9e dans votre colis<\/p>\n<\/li>\n<li data-start=\"1160\" data-end=\"1248\">\n<p data-start=\"1163\" data-end=\"1248\">Exp\u00e9diez le produit avec l\u2019<strong data-start=\"1190\" data-end=\"1246\">\u00e9tiquette de retour fournie par notre service client<\/strong><\/p>\n<\/li>\n<li data-start=\"1249\" data-end=\"1328\">\n<p data-start=\"1252\" data-end=\"1328\">\u00c0 r\u00e9ception et apr\u00e8s v\u00e9rification du produit, le remboursement est d\u00e9clench\u00e9<\/p>\n<\/li>\n<\/ol>\n<p data-start=\"1330\" data-end=\"1435\">\ud83d\udccc Nous recommandons de conserver une preuve d\u2019envoi jusqu\u2019\u00e0 confirmation de la bonne r\u00e9ception du colis.<\/p>\n<hr data-start=\"1437\" data-end=\"1440\" \/>\n<h3 data-start=\"1442\" data-end=\"1470\">\u23f3 D\u00e9lai de remboursement<\/h3>\n<ul data-start=\"1472\" data-end=\"1669\">\n<li data-start=\"1472\" data-end=\"1581\">\n<p data-start=\"1474\" data-end=\"1581\">Le remboursement est effectu\u00e9\u00a0<strong data-start=\"1504\" data-end=\"1539\">dans un d\u00e9lai de 7 jours ouvr\u00e9s<\/strong>\u00a0apr\u00e8s r\u00e9ception et validation du retour<\/p>\n<\/li>\n<li data-start=\"1582\" data-end=\"1669\">\n<p data-start=\"1584\" data-end=\"1669\">Le remboursement est r\u00e9alis\u00e9 via le\u00a0<strong data-start=\"1620\" data-end=\"1669\">moyen de paiement utilis\u00e9 lors de la commande<\/strong><\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1671\" data-end=\"1745\">\u23f1\ufe0f Selon votre banque, le d\u00e9lai d\u2019apparition sur votre compte peut varier.<\/p>\n<hr data-start=\"1747\" data-end=\"1750\" \/>\n<h3 data-start=\"1752\" data-end=\"1781\">\ud83d\udcb3 Frais de remboursement<\/h3>\n<ul data-start=\"1783\" data-end=\"1879\">\n<li data-start=\"1783\" data-end=\"1836\">\n<p data-start=\"1785\" data-end=\"1836\">Les\u00a0<strong data-start=\"1789\" data-end=\"1834\">frais de retour sont enti\u00e8rement gratuits<\/strong><\/p>\n<\/li>\n<li data-start=\"1837\" data-end=\"1879\">\n<p data-start=\"1839\" data-end=\"1879\">Aucun frais de traitement n\u2019est appliqu\u00e9<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1881\" data-end=\"1884\" \/>\n<h3 data-start=\"1886\" data-end=\"1902\">\u2753 Assistance<\/h3>\n<p data-start=\"1904\" data-end=\"1999\">Pour toute question concernant un remboursement, notre service client est \u00e0 votre disposition :<\/p>\n<p data-start=\"2001\" data-end=\"2080\">\ud83d\udce7\u00a0<strong data-start=\"2004\" data-end=\"2014\">E-mail<\/strong>\u00a0:\u00a0<a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2017\" data-end=\"2039\">contact@ludovelo.com<\/a><br data-start=\"2039\" data-end=\"2042\" \/>\ud83d\udcde\u00a0<strong data-start=\"2045\" data-end=\"2058\">T\u00e9l\u00e9phone<\/strong> : <strong data-start=\"3260\" data-end=\"3281\">+33 767343411<\/strong><\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"wd-negative-gap elementor-element elementor-element-855fc78 e-flex e-con-boxed e-con e-parent e-lazyloaded\" data-id=\"855fc78\" data-element_type=\"container\" data-e-type=\"container\">\n<div class=\"e-con-inner\">\n<div class=\"elementor-element elementor-element-218434c elementor-widget elementor-widget-spacer\" data-id=\"218434c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n<div class=\"elementor-spacer\">\u00a0<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Remboursement Chez\u00a0Ludo Velo, nous nous engageons \u00e0 vous offrir une exp\u00e9rience d\u2019achat simple et transparente. Si vous avez retourn\u00e9 un<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-15","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Politique en mati\u00e8re de remboursements - Ludo V\u00e9lo<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ludovelo.com\/en\/remboursements_retours\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politique en mati\u00e8re de remboursements - Ludo V\u00e9lo\" \/>\n<meta property=\"og:description\" content=\"Remboursement Chez\u00a0Ludo Velo, nous nous engageons \u00e0 vous offrir une exp\u00e9rience d\u2019achat simple et transparente. 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